Delivery & Returns

Order Confirmation

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and start your order dispatch straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Shipping & Delivery

We ship to the UK only for our UK products on madcoffee.co.uk. We offer free shipping on orders over £45 and standard shipping at £3.99 for all orders under £45.

Our US store at madcoffee.store ships to the US only. All shipping in the US is free. For international shipping please contact us directly.

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and aim to dispatch either same or next day. During busy periods or for our Garments, we aim to dispatch your order within 3 working days. The shipping service will be dependant on what you have purchased. Our standard shipping is 1-3 business days and we offer free shipping over a certain amount, which is clearly stated on our website. 

We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 5 working days, please reach out to us via email at hello@madcoffee.co.uk so that we can help.



Damages

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to hello@madcoffee.co.uk so that we can open a case on your behalf.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at hello@madcoffee.co.uk. Please note that returns address may vary depending on which product you have purchased, so we will be able to provide you with the appropriate label.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@madcoffee.co.uk.

Cancellations & Refunds

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Find out more...

  • MAD! Mission

    Our mission is to make Ugandan coffee the No. 1 choice of coffee in the UK, have some fun doing it... and most importantly, make a difference to our MAD! Coffee drinkers, the communities across Uganda and our Planet.

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  • MAD! Uganda

    Discover Ugandan coffee, community and culture! Learn more about the Pearl of Africa, the regions where your coffee is grown, the sustainable practices used to farm and the beautiful landscapes and vibrand cultures of Uganda.

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