MAD! FAQs

Welcome to the Frequently Asked Questions (FAQ) section for Mad! Coffee, your go-to source for premium Ugandan coffee and wild coffee-making equipment in the United Kingdom. Here, we aim to address the most common queries and concerns. If you have further questions, please don't hesitate to contact us.

About Our Coffee

Q: Where does your coffee come from?
A: Our coffee is sourced directly from the finest coffee farms in Uganda. We prioritise sustainable farming practices and fair trade to ensure the highest quality of coffee and support the well-being of our farmers.

Q: What types of coffee do you offer?
A: We offer a variety of coffee types, including single-origin Ugandan coffee, blends, and limited edition roasts. Whether you prefer light, medium, or dark roast, we have something to suit your taste.

Q: Is your coffee organic?
A: Many of our coffees are organic. We work closely with farmers who use organic farming methods to cultivate their coffee, ensuring a chemical-free process from bean to cup.

Ordering and Shipping

Q: How can I place an order?
A: Orders can be placed directly through our website, www.madcoffee.co.uk. Simply browse our selection, add items to your cart, and proceed to checkout.

Q: Do you ship internationally?
A: Currently, we ship only within the United Kingdom. We're working on expanding our shipping options to include international destinations in the near future.

Q: How long does shipping take?
A: Orders typically arrive within 3-5 business days for standard shipping. Expedited shipping options are available at an additional cost for faster delivery.

Coffee Making Equipment

Q: What kind of coffee-making equipment do you sell?
A: We offer a wide range of coffee-making equipment, including espresso machines, grinders, French presses, pour-over kits, and more. All our equipment is curated to ensure you get the best coffee experience at home.

Q: Do you provide warranty on your equipment?
A: Yes, all our coffee-making equipment comes with a manufacturer's warranty. The duration and terms of the warranty vary by product, so please check the product details for specific information.

Returns and Refunds

Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. For equipment, the product must not have been used.

Q: How do I request a refund?
A: To request a refund, please contact our customer service team with your order number and reason for the return. We will guide you through the process and provide a refund upon receipt and inspection of the returned items.

Contact Us

Q: How can I get in touch for more information?
A: For more information, you can reach us via email at hello@madcoffee.co.uk or call our customer service hotline. We're here to help with any questions or concerns you may have.

Thank you for choosing Mad! Coffee... if these FAQs haven't answered your question and you want to speak to us directly, please do so here!